These Terms and Conditions (the “Terms”) govern your access to and use of the Zenera mobile application and related services (the “App”), operated by Zenera App Limited (“the Company”, “we”, “us”, or“our”). By downloading or using the App, you accept these Terms and our PrivacyPolicy. If you do not agree, you may stop using the App at any time.
1. Eligibility and Age Restrictions
1.1 You must be at least 13 years old to use the App.
1.2 Certain rewards relate to products or services restricted to persons aged 18 or over. Access to such rewards is limited to users who have an age verification status confirming they are 18+. We do not require or store your date of birth.
1.3 By creating an account, you confirm that all information you provide is accurate and not misleading. Providing false information is a material breach of these Terms and may result in suspension or termination.
2. Accounts and Security
2.1 Registration is required for certain features. You agree to keep your login credentials confidential and are responsible for all activity on your account.
2.2 We may suspend or terminate your account if we reasonably believe there is a breach of these Terms, fraudulent or unlawful activity, or risk to the App, users, or vendors.
2.3 Guest mode is available without registration.Functionality is limited and certain features, including verified rewards and personalised offers, are not available.
3. Rewards, Points, and Vendor Offers
3.1 The App may allow you to accrue points and redeem rewards from third-party vendors.
3.2 Points are promotional only. They are not money, have no cash value, are nontransferable, and may expire, be adjusted, or be withdrawn in line with our program rules. We may modify, suspend, or discontinue the points or rewards program at any time.
3.3 Rewards, vouchers, discounts, and offers are provided by independent vendors who are solely responsible for fulfilment, quality, safety, legality, and customer support. We do not warrant, endorse, or guarantee any vendor rewards.
3.4 All rewards are subject to availability, blackout dates, geographic limitations, and vendor terms, which may change without notice.
3.5 We may limit redemptions, require additional checks to prevent misuse, or reverse points or rewards obtained through error, fraud, abuse, or breach of these Terms.
3.6 Email handoff (opt-in only). Some redemption methods require sharing your registered email address with a vendor so the vendor can contact you to complete fulfilment. This occurs only if you explicitly opt in to that method. After the handoff, the vendor’s terms and privacy notice apply to their communications with you.
4. Premium Features and Payments
4.1 Core functionality is available without charge.Optional premium features may be offered for purchase.
4.2 Payments are processed by platform providers such as Apple App Store or Google Play. The Company does not process or store payment card details.
4.3 Prices, features, and availability may change.
4.4 Purchases are final and non-refundable except where required by applicable consumer law. Your statutory rights are not affected.
5. Acceptable Use
You agree not to:
(a) access, interfere with, or use non-public areas of the App or our systems;
(b) introduce malware, exploit vulnerabilities, or attempt to circumvent security;(c) use the App in any unlawful, fraudulent, or misleading manner;
(d) scrape, harvest, or reverse engineer the App except to the extent permitted by law;
(e) createmultiple accounts to manipulate points or offers, spoof location, or otherwisegame the system;
(f) upload or transmit content that is illegal, offensive, or infringes third-party rights.
6. User Content and Feedback
6.1 If you submit reviews, comments, suggestions, or other content to us, you grant the Company a worldwide, non-exclusive, royalty-free licence to use, reproduce, and adapt that content for operating and improving the App.
6.2 You represent that you have the necessary rights to any content you provide and that it does not infringe third-party rights.
7. Third-Party Services and Links
7.1 Vendor sites, payment platforms, and other third-party services are not under our control. Their terms and privacy notices apply.
7.2 We are not responsible for third-party content, actions, or omissions.
8. Privacy
8.1 Our Privacy Policy explains how we collect and process personal data, including guest mode, optional consent-based features, the use of Firebase as our platform provider, the opt-in email handoff to vendors for fulfilment, and your rights under UK GDPR.
8.2 By using the App, you acknowledge that your data is processed as described in the Privacy Policy. Please review it carefully.
9. Service Changes; Availability
9.1 We may introduce, change, or remove features; impose limits; or suspend the App for maintenance, security, or operational reasons.
9.2 We do not guarantee uninterrupted or error-freeoperation. Access may be affected by factors outside our control, includingyour device, internet connection, and third-party services.
10. Disclaimers
10.1 The App and all content are provided on an “as is”and “as available” basis to the maximum extent permitted by law.
10.2 We make no warranties or representations regarding rewards, vendor offers, availability, or outcomes of using the App.
11. Limitation of Liability
11.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.
11.2 Subject to clause 11.1, we are not liable for:
(a) loss of profit, revenue, goodwill, or data;
(b) indirect or consequential loss;
(c) vendor acts or omissions, vendor product quality, safety, or legality;
(d) loss or damage arising from events beyond our reasonable control.
11.3 Subject to clause 11.1, our total aggregate liability for claims arising out of or in connection with the App or theseTerms shall not exceed the total amount you paid to us for premium features in the 12 months preceding the event giving rise to the claim.
12. Indemnity
You agree to indemnify the Company against reasonable losses, costs, and expenses that arise from your breach of these Terms or unlawful use of the App, except to the extent caused by our breach of theseTerms or our negligence.
13. Intellectual Property
13.1 The App, including software, design, text, graphics, logos, and trademarks, is owned by the Company or its licensors and is protected by intellectual property laws.
13.2 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App in accordance with theseTerms. No other rights are granted.
14. App Store Terms and Platform Requirements
14.1 Your use of the App may be subject to the terms of the platform provider (i.e., Apple App Store or Google Play). Those terms apply in addition to these Terms.
14.2 Platform providers are not responsible for maintenance or support of the App. To the extent permitted by law, platform providers have no warranty or liability obligations with respect to the App.
15. Suspension and Termination
15.1 We may suspend or terminate your account immediately if you breach these Terms or if we reasonably suspect fraud, misuse, or unlawful activity.
15.2 On termination, your right to use the App ceases.Points and unredeemed rewards may be cancelled. Provisions that by their nature should survive termination will continue in effect.
16. Changes to These Terms
16.1 We may update these Terms from time to time. The updated Terms will take effect when posted in the App or otherwise communicated to you.
16.2 If you do not agree to the updated Terms, you must stop using the App. Continued use after changes take effect constitutes acceptance.
17. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales. The courts of England andWales have exclusive jurisdiction, except that consumers resident elsewhere in the UK or EU may benefit from mandatory local consumer protections.
18. Miscellaneous
18.1 Entire agreement. These Terms, together with thePrivacy Policy and any program rules displayed in the App, form the entire agreement between you and us regarding the App.
18.2 Severability. If any provision is found unenforceable, the remainder will continue in effect.
18.3 No waiver. Failure to enforce a provision is not a waiver of our rights.
18.4 Assignment. You may not assign or transfer your rights under these Terms. We may assign our rights in connection with a merger, acquisition, or sale of assets.
18.5 Third-party rights. No person other than you and us has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
18.6 Notices. We may send notices by email to yourregistered address or via in-app messaging.
19. Contact
Zenera App Limited
Email: support@zenera.app
Effective Date: 1st Nov 2025
Last updated: 1st Nov 2025
