Terms & Conditions

1. Eligibility and Age Restrictions

1.1 Users must be at least 13 years old to access the App.

1.2 Certain rewards are restricted to persons aged 18 or over, requiring age verification status. The Company does not require or store users’ dates of birth.

1.3 Account creation requires accurate information. Providing false information is a material breach of these Terms and may result in suspension or termination.

2. Accounts and Security

2.1 Registration is required for certain features. Users must keep login credentials confidential and are responsible for all account activity.

2.2 The Company may suspend or terminate accounts if there is suspected breach, fraudulent activity, unlawful conduct, or risk to the App, users, or vendors.

2.3 Guest mode is available without registration, though functionality is limited and certain features remain unavailable.

3. Rewards, Points, and Vendor Offers

3.1 The App allows users to accrue points and redeem rewards from third-party vendors.

3.2 Points are promotional only. They are not money, have no cash value, are non-transferable, and may expire, be adjusted, or be withdrawn.

3.3 Vendors are solely responsible for reward fulfilment, quality, safety, legality, and customer support. The Company does not warrant or guarantee vendor rewards.

3.4 All rewards are subject to availability, blackout dates, geographic limitations, and vendor terms, which may change without notice.

3.5 The Company may limit redemptions, require additional checks, or reverse points obtained through error, fraud, abuse, or breach of Terms.

3.6 Email handoff is opt-in only. Vendors may contact users at their registered email address for fulfilment purposes. After handoff, vendor terms and privacy notices apply.

4. Premium Features and Payments

4.1 Core functionality is available without charge. Optional premium features may be offered for purchase.

4.2 Payments are processed by platform providers such as Apple App Store or Google Play. The Company does not process or store payment card details.

4.3 Prices, features, and availability may change.

4.4 Purchases are final and non-refundable except where required by applicable consumer law.

5. Acceptable Use

Users agree not to:

1. access non-public areas of the App or systems;
2. introduce malware, exploit vulnerabilities, or circumvent security;
3. use the App unlawfully, fraudulently, or misleadingly;
4. scrape, harvest, or reverse engineer the App except as permitted by law;
5. create multiple accounts to manipulate points or offers, spoof location, or game the system;
6. upload content that is illegal, offensive, or infringes third-party rights.

6. User Content and Feedback

6.1 Users grant the Company a worldwide, non-exclusive, royalty-free licence to use, reproduce, and adapt submitted content for App operation and improvement.

6.2 Users represent they have necessary rights to provided content and it does not infringe third-party rights.

7. Third-Party Services and Links

7.1 Vendor sites, payment platforms, and other third-party services are not under Company control. Their terms and privacy notices apply independently.

7.2 The Company is not responsible for third-party content, actions, or omissions.

8. Privacy

8.1 Our Privacy Policy explains how we collect and process personal data, including guest mode, optional consent-based features, and the use of Firebase as our platform provider.

8.2 Users acknowledge data processing as described in the Privacy Policy.

9. Service Changes; Availability

9.1 The Company may introduce, change, or remove features; impose limits; or suspend the App for maintenance or security reasons.

9.2 We do not guarantee uninterrupted or error-free operation. Access may be affected by factors outside our control.

10. Disclaimers

10.1 The App and all content are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

10.2 The Company makes no warranties regarding rewards, vendor offers, availability, or outcomes.

11. Limitation of Liability

11.1 Nothing limits liability for death, personal injury from negligence, fraud, or fraudulent misrepresentation under English law.

11.2 Subject to clause 11.1, the Company is not liable for:

1. loss of profit, revenue, goodwill, or data;
2. indirect or consequential loss;
3. vendor acts or omissions;
4. loss from events beyond reasonable control.

11.3 Aggregate liability shall not exceed amounts paid for premium features in the preceding 12 months.

12. Indemnity

Users agree to indemnify the Company against losses and expenses arising from breach of Terms or unlawful App use, except where caused by Company breach or negligence.

13. Intellectual Property

13.1 The App, including software, design, text, graphics, logos, and trademarks, is Company-owned or licensed and protected by intellectual property laws.

13.2 The Company grants a limited, personal, non-exclusive, non-transferable, revocable licence to use the App in accordance with these Terms.

14. App Store Terms and Platform Requirements

14.1 App use may be subject to platform provider terms (Apple App Store or Google Play), which apply in addition to these Terms.

14.2 Platform providers are not responsible for maintenance or support and have no warranty or liability obligations regarding the App.

15. Suspension and Termination

15.1 The Company may suspend or terminate accounts immediately for breach, suspected fraud, misuse, or unlawful activity.

15.2 On termination, users’ right to use the App ceases. Points and unredeemed rewards may be cancelled.

16. Changes to These Terms

16.1 The Company may update Terms periodically. Updated Terms take effect when posted or communicated.

16.2 Non-agreement with updated Terms requires discontinuation of use. Continued use constitutes acceptance.

17. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except consumers elsewhere in the UK or EU may benefit from mandatory local protections.

18. Miscellaneous

18.1 These Terms, the Privacy Policy, and program rules form the entire agreement.

18.2 If any provision is unenforceable, the remainder continues in effect.

18.3 Failure to enforce a provision is not waiver of rights.

18.4 Users may not assign rights. The Company may assign rights in connection with merger, acquisition, or asset sale.

18.5 No third parties have enforcement rights under the Contracts (Rights of Third Parties) Act 1999.

18.6 The Company may send notices by email or in-app messaging.

19. Contact

Zenera App Limited
Email: support@zenera.app